AV Custom Wraps

AV Custom Wraps respects your privacy and is committed to protecting the personal information you provide when

visiting our website, requesting an estimate, communicating with our team, or using our services. This Privacy

Policy explains how we collect, use, disclose, and protect your information.

1. Information We Collect

Depending on your interaction with AV Custom Wraps, we may collect:

• Full name and business or company name

• Email address and phone number

• Project details and service requests

• Vehicle information and dimensions

• Photographs, logos, artwork, and uploaded files

• Appointment and scheduling information

• Communication history and SMS consent preferences and opt-in records

• Website usage information, such as IP address, browser type, and device information, where collected

We collect information directly from customers through website forms, email, telephone calls, and other business

interactions. We may also receive information from service providers supporting our website and customer

communications.

2. How We Use Your Information

AV Custom Wraps uses personal information for legitimate business purposes, including:

• Responding to inquiries and estimate requests

• Preparing quotations and project proposals

• Scheduling consultations and installations

• Communicating design proofs and project updates

• Providing customer service

• Processing and coordinating customer orders

• Maintaining business records

• Improving our website and services

• Sending text messages when the customer has provided the applicable consent

• Sending promotional communications only when permitted by applicable law and the customer’s preferences

AV CUSTOM WRAPS | PRIVACY POLICY 13. SMS Messaging and Mobile Information

AV Custom Wraps offers optional SMS communications to customers who expressly agree to receive text

messages. These messages may include estimate updates, appointment reminders, scheduling information, project

notifications, and responses to customer inquiries.

Message frequency varies based on customer activity and project requirements. Message and data rates may

apply. Customers may reply STOP at any time to unsubscribe from SMS messages or HELP to request assistance.

We do not sell or share your SMS opt-in data or personal information with third parties for marketing

purposes. Mobile phone numbers and SMS consent information will not be shared with third parties or

affiliates for their marketing or promotional purposes.

Text messaging originator opt-in data and consent are excluded from all other information-sharing categories

described in this policy. We may use messaging technology providers, including Twilio, solely to facilitate

communications on our behalf, subject to appropriate confidentiality and data-protection obligations. SMS consent is

specific to AV Custom Wraps and is not transferred to other businesses for their independent marketing.

4. How We Share Information

AV Custom Wraps may disclose information to trusted service providers only when reasonably necessary to operate

our business. Such providers may include:

• Website hosting and maintenance providers

• Customer relationship management platforms

• Communication and messaging service providers

• Payment processing providers

• Production and fulfillment partners

• Professional advisers when necessary

Service providers are expected to use personal information only for authorized services and to protect it

appropriately. We may also disclose information when required by law, valid legal process, or to protect our legal

rights. We do not authorize service providers to use customer information for their own independent marketing.

5. Cookies and Website Analytics

Our website may use cookies and similar technologies to support website functionality, remember preferences,

improve performance, and understand visitor interactions. Where applicable, visitors may manage cookies through

their browser settings or any consent controls made available on our website. The specific technologies used

depend on the services enabled on our website.

6. Data Security

AV Custom Wraps uses reasonable administrative, technical, and organizational safeguards designed to protect

personal information against unauthorized access, misuse, loss, or disclosure. However, no method of electronic

transmission or storage is completely secure, and absolute security cannot be guaranteed.

AV CUSTOM WRAPS | PRIVACY POLICY 27. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this

policy, maintain business records, resolve disputes, comply with legal obligations, and document communication

consent. SMS opt-in and opt-out records may be retained as necessary to demonstrate compliance with applicable

messaging requirements.

8. Your Privacy Choices and Rights

You may contact AV Custom Wraps to request access to, correction of, or deletion of personal information, subject

to applicable law and any legal retention obligations. California residents may have additional privacy rights under

California law, depending on whether the applicable legal requirements are met. We will review and respond to

verified privacy requests as required by applicable law.

You may withdraw SMS consent at any time by replying STOP to a message from AV Custom Wraps. To

unsubscribe from promotional emails, use the unsubscribe instructions included in the email or contact us directly.

9. Third-Party Websites

Our website may contain links to external websites or services. AV Custom Wraps is not responsible for the privacy

practices of independently operated third-party websites. We encourage visitors to review their privacy policies.

10. Children’s Privacy

Our website and services are intended for individuals seeking commercial graphics, vehicle wraps, and related

services. We do not knowingly collect personal information directly from children under the age of 13 through our

website without legally required parental consent. If we become aware of such collection, we will take appropriate

action under applicable law.

11. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in business practices, technology, or legal requirements. Any

updates will be posted on our website.

12. Contact Us

For questions about this Privacy Policy, personal information, or communication preferences, please contact:

AV Custom Wraps

Website: www.avcustomwraps.com

Email: wrap@avcustomwraps.com

Phone: 510.671.0341

Business Address: 48511 Warm Springs Blvd Suite 202, Fremont, CA 94539